Returns & Refund Policy

When you pay for an order, your payment is collected via Paystack and held by the Platform. It is not released to the vendor or designer immediately. Delivery is confirmed when the customer enters a confirmation code exchanged at handover. Funds are released to the vendor only after delivery is confirmed and the 24-hour return window has passed with no return request or dispute filed. If an order is never confirmed as delivered within 14 days of payment, it is automatically refunded to the customer in full rather than the funds being released to the vendor.

You may request a return within 24 hours of confirmed delivery, citing one of the following reasons:

• The item arrived damaged
• The item is not as described
• You received the wrong item
• The item has a quality issue

Return requests are submitted through your order history on the Platform.

1. The vendor or designer has 3 days to respond to your return request, either approving it or rejecting it with a reason
2. If the vendor or designer does not respond within 3 days, the request is automatically escalated to our admin team
3. If the vendor or designer rejects the request and you disagree with their decision, you may escalate it to our admin team
4. Our admin team reviews the evidence submitted by both sides and issues a final, binding decision

If an order is paid for but never confirmed as delivered within 14 days of payment, it is automatically refunded to the customer in full, without needing a separate return request.

Approved refunds are issued to your original payment method via Paystack. Processing times depend on your bank or card provider and are typically reflected within 5–10 business days of approval.

Custom orders follow the same escalation and review process described above. Because custom work is made to order, refund eligibility also depends on the terms agreed with the designer before payment (such as revision limits), which will be considered by our admin team during review.

• Change of mind, or any request made after the 24-hour return window has closed
• Damage caused after delivery due to misuse
• Custom orders where the final product matches specifications agreed with the designer, absent a quality defect

For help with a return, refund, or dispute, contact us at zyntechinnovations@gmail.com or by phone at +234 811 436 3536.